Progeny Apps / Customers, loyalty & subscriptions / Guarantor
For shopify merchants
Warranty registration and claims, checked against what you actually shipped.
Customers register products by serial number, no account needed. Serials are checked against what was shipped, and a likely typo is offered back. Registering within 30 days can add 12 months of cover, while products you sold stay covered without registering. Each claim is checked against the product's cover on the day it was filed, missing photos are flagged, and you choose repair, replace, refund or deny. Replacements carry the old cover. A products report shows claim rates and cost.
On its way to the Shopify App Store. Write to us and we will set your store up first - it is billed through your Shopify bill, like any app.
The problem
Customers register products by serial number, no account needed.
Makers of appliances, gear and furniture. The incumbent (Dyrect Warranty Registration & Claims, 4.9 stars, 25 reviews) has a free plan, then $19 a month for 100 credits ($0.20 each after), $49 for claims, $149 for repair and replacement workflows.
What it does
Inside Guarantor
One of ours shipped on an order takes its start date from that order's delivery, whatever date was typed. One character off a real serial (O for 0, I for 1, S for 5) is offered back: "Did you mean HK-MX-000003?". One already registered to someone else waits for the maker; the same person twice is refused.
needs a receipt, and the cover starts on its date.
(within 30 days) adds 12 months. Registering is never required for the basic cover — a US written warranty may not depend on returning a registration — so an unregistered product the maker sold is still covered from delivery, and the claim says so.
on the day it was filed: inside it, past the basic months but inside the extension, or ended (and by how many days). No photo is flagged; a third claim on one serial suggests replacing rather than repairing again. A denial needs a reason.
The new serial ends on the day the old one would have; it does not start a fresh warranty. A serial already sent to someone cannot be used.
sold, registered, claims, upheld, claim rate and cost, so a product that keeps coming back stands out.
Pricing
One flat price
No tiers to decode and no share of your sales.
$9 every 30 days, claims and replacements included
- Serial numbers checked against what was shipped
- Catches likely typos in serial numbers
- Optional longer warranty for registering early
- Each claim checked against the product's cover
- Products report with claim rate and cost
Billed through Shopify's own app billing. Cancel by uninstalling. Privacy for this app
Questions
The ones merchants actually ask
Which Shopify plans does it work on?
Works on every Shopify plan.
How am I billed?
$9 every 30 days, claims and replacements included through Shopify's own app billing, on your normal Shopify bill. No card is taken here and there is no share of your sales.
What happens to my data if I uninstall?
Shopify tells the app the moment you uninstall, and the app erases what it kept for your store. Customer data requests from Shopify are answered the same way. The full detail is on the app's own privacy page.
Is it on the Shopify App Store?
On its way to the Shopify App Store. Write to us and we will set your store up first - it is billed through your Shopify bill, like any app.
Who do I talk to?
A person, at support@progenyapps.com or (541) 208-6685. FHL Stephens LLC, Roseburg, Oregon.
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Warranty registration and claims, checked against what you actually shipped.